When will my order ship? How long do the different shipping options take?
After the 1- 3 business days order processing time, shipping times depend on the method chosen at checkout as well as on the exact delivery address. With ground shipping, an order may take 7-10 business days to arrive after processing. When an order is placed, ( it is always subject to circumstances outside our reasonable control), the delivery + shipping will be made any time within the delivery time window. Actual delivery time will be dependent on the individual shipping providers’ schedules and your requested delivery address.
International orders typically arrive to their country of destination within 7-21 business days, however, customs processing times will vary by country.
Do you ship internationally?
Orders may take up to 3 business days to process prior to shipment. Additional time may be required during promotional periods, holidays, inclement weather, political upheaval or Covid-19 related restrictions..
We ship orders Monday through Saturday, except on the following U.S. holidays- Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day.
Am I responsible for duties & taxes if I’m purchasing from overseas?
All duties and taxes are the sole responsibility of the customer. For international customers, please use the country selector at the top left of the navigation bar to ensure accurate currency conversion and duties & taxes calculation.
We ship DDP (Delivery Duties Paid) to most destinations worldwide, which means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
If a DDU (Delivery Duties Unpaid) destination is selected, the price you pay to Tema Goods will exclude all relevant import duties and sales taxes. As the recipient, you’ll need to instead pay these directly to our carrier to release your order from customs upon arrival.
How can I track my order?
Once your order ships, you will receive an email with tracking information. You can also check the status anytime at by clicking “Track My Order” on the footer of temagoods.com. If you have a Tema Goods account, go to your Account page and select “Orders & Returns” to view the status of your order and access your tracking number.
Can I change the address on my order?
No, once an order has been confirmed we can only deliver to the shipping address that was originally provided.
Can I change the size, colorway, or model of my order?
Once an order has been placed, we cannot make any adjustments to size, color, or model.
Can I cancel my order?
We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.
If you are an EU resident and choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), please reach out to our customer support team at firstname.lastname@example.org.
How do I return my purchase?
We hope you enjoy your purchase, but if you need to make a return, simply initiate a returns request
Our return policy is as follows:
– Return requests must be submitted within 3 days from delivery date for US orders; 7 days for China orders; and 14 days for the rest of the world.
– Items must be unworn, unused, unwashed and in the original condition received.
– Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
– Footwear must be returned in the original box provided, and packaged inside a protective shipping box.
– All items purchased during a promotional period are final sale.
Tema Goods does not provide return shipping labels. For your protection, we suggest using a carrier that provides tracking information.
If you believe you have received a damaged or defective item, or there has been a fulfillment error, please email us at email@example.com with your order details and we will address it promptly.
I received confirmation that my return has been delivered. When will I receive my refund?
Please allow 14 business days to inspect your returned item(s) and process a refund back to your original form of payment.